dhk99's Privacy Policy
Learn in full detail how your personal information is collected, stored, and protected.
dhk99 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how dhk99 collects your personal information, the purposes for which it is used, the circumstances under which it may be shared with third parties, and what rights you have.
By using our website or registering an account, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
What Information We Collect
dhk99 may collect the following types of information to provide, operate, and improve its services:
a) Registration and Identity Information
When opening an account, we collect your full name, date of birth, email address, and a password. Additional identity documents (such as a national ID card or passport) may be requested for age verification.
b) Financial Transaction Information
During deposits and withdrawals, your payment method details (bKash, Nagad, Rocket, Upay, or bank transfer) are collected. We do not directly store any card numbers or bank passwords — all financial transactions are processed through encrypted payment gateways.
c) Technical and Usage Information
- IP address and device identification
- Browser type and version
- Which pages you visited and how long you spent on them
- Cookie and session data (as per the cookie policy below)
- Login times, game sessions, and betting history
d) Communication and Support Information
When you contact us via live chat or email, the content of your messages and your communication history are stored so that proper support can be provided in the future.
How Your Information Is Used
dhk99 uses the information collected from you only for the following purposes:
- Account management: To confirm registration, login, and identity verification.
- Financial transaction processing: To complete deposits and withdrawals smoothly.
- Service improvement: To enhance the user experience and resolve technical issues on the platform.
- Security assurance: To prevent fraud, money laundering, and unauthorized access.
- Age verification: To ensure that only users aged 21 or older are using the service.
- Customer support: To resolve your complaints and questions promptly.
- Legal compliance: To meet applicable legal obligations.
- Promotional communication: To inform you about bonuses and offers, where you have given your consent.
We will not use your information beyond the purposes stated above. If in the future there is a need to use your information for a new purpose, we will update this policy and notify you.
Cookie and Tracking Technologies
Cookies and similar technologies are used on the dhk99 website. Cookies are small text files stored on your device that help maintain the functionality of our site.
The types of cookies we use:
- Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be turned off.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To monitor site usage and improve services.
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.
Data Sharing and Third Parties
dhk99 never sells, leases, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
a) Service Providers
Trusted third-party services may be used for payment processing, technical infrastructure, and customer support. These parties receive only the information necessary and are required to use it in accordance with our instructions.
b) Legal Obligations
Information may need to be disclosed under court orders, lawful requests from investigative authorities, or applicable law.
c) Fraud Prevention
Information may be shared with relevant authorities as needed to prevent fraud, manipulation, or illegal activity.
d) Business Restructuring
In the event of a business merger, acquisition, or other corporate restructuring, user information may be transferred to the new entity. Users will be notified in advance in such cases.
Data Retention Period
dhk99 retains your information only for as long as necessary to provide the service or to meet legal obligations.
- Active account data: Retained for as long as the account remains active.
- Closed account data: May be retained for a defined period after account closure in accordance with applicable legal requirements.
- Transaction records: Retained in accordance with financial regulatory rules.
- Customer support conversations: Retained for as long as necessary to resolve disputes.
At the end of the retention period, data is securely deleted or anonymized so that it can no longer be linked to any individual.
Data Protection and Security
dhk99 uses industry-standard technologies and processes to ensure the security of your information:
- SSL encryption: All data transmission is encrypted via SSL/TLS protocol.
- Secure servers: Data is stored on secured, firewall-protected servers.
- Access controls: Only authorized staff can access the necessary information.
- Regular security testing: Regular security audits are conducted to identify system vulnerabilities.
- Two-step verification: An additional security option is available for account login.
However, no method of transmitting or storing information over the internet can be guaranteed 100% secure. We strive to ensure the highest level of protection, but users should keep their account passwords private and notify us immediately if they notice any unauthorized activity.
Your Rights and Choices
As a dhk99 user, you have the following rights regarding your personal information:
Right of Access
You have the right to know what information we hold about you and to receive a copy of it.
Right of Rectification
If any of your information is incorrect, you may request that it be corrected.
Right of Erasure
Where there is no legal obligation to retain it, you may request that specific information be deleted.
Right to Opt Out of Marketing
You have the right to stop receiving promotional emails or messages at any time.
To exercise any of the above rights, please contact our support team via live chat or email. We will respond to your request within a reasonable time.
Protection of Minors
dhk99 is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor's information is in our system, we will immediately close that account and delete the information.
If you believe that your minor child or someone you know has opened an account, please contact us immediately.
Policy Changes and Updates
This privacy policy may be revised from time to time due to business changes, legal updates, or service improvements. In the event of changes:
- The date of the latest update on this page will be changed.
- For significant changes, notice will be given by email or on the site.
- Continued use of the site after changes will be considered acceptance of the new policy.
You are advised to review this page regularly so that you stay informed about the latest information.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
dhk99 Privacy Support Team
Your privacy matters to us. We will take your request seriously and do our best to resolve it as quickly as possible.
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