1 General Information and Definitions
These terms and conditions ("Terms") govern the use of the dhk99 platform and all services provided under it. In these Terms, "we", "our", or "dhk99" refers to the authority operating this platform, and "you" or "user" refers to any person who accesses this platform or uses its services.
dhk99 is an online gaming and entertainment platform operated for users in Bangladesh. Our platform includes slots, cricket betting, live casino, and various gaming options. The platform is operated entirely for entertainment purposes and does not guarantee any financial returns to users.
These Terms have been prepared in Bengali and apply to users in Bangladesh. In the event of any conflict between the English version and the Bengali version, the Bengali version shall take precedence.
2 Account Registration and Verification
2.1 Registration Requirements
To open an account at dhk99, the following conditions must be met:
- You must be at least 21 (twenty-one) years of age.
- You must provide accurate and truthful personal information.
- Each individual may open only one account. Multiple accounts are prohibited.
- You must use a mobile number registered in your own name.
- The email address provided must be active and for your personal use.
2.2 Identity Verification (KYC)
dhk99 reserves the right to verify a user's identity at any time. The following documents may be requested before processing a withdrawal request or for transactions above a certain amount:
- A copy of your National Identity Card (NID) or passport.
- A recent bank statement or mobile banking transaction record.
- Proof of ownership of the payment method used.
We reserve the right to hold withdrawals until verification is complete. If false information is provided, the account will be immediately terminated and deposited funds may be forfeited.
2.3 Account Security
It is your responsibility to keep your account login details (username and password) completely confidential. You will be responsible for any activity carried out from your account. If you suspect unauthorized access to your account, notify our support team immediately.
3 Age Requirements and Protection of Minors
The minimum age to participate on dhk99 is 21 years. This platform is for persons aged 21 or above only. Opening an account or playing games by minors (under 21) is strictly prohibited.
A message to parents — please use parental control software on your device to prevent minors from accessing platforms of this kind.
4 Deposits, Withdrawals and Payments
4.1 Deposit Rules
The following payment methods may be used for financial transactions on dhk99: bKash, Nagad, Rocket, Upay, and bank transfer.
- Minimum deposit amount: ৳100 (for all methods).
- Deposit transactions are generally processed instantly.
- Deposits may only be made from a payment account registered in your own name.
- Using third-party payment accounts is strictly prohibited.
- No additional charges are applied to deposit transactions; however, the payment provider may apply their own fees.
4.2 Withdrawal Rules
- Minimum withdrawal amount: ৳500.
- Processing time: 5 to 30 minutes.
- Withdrawals may only be made to the payment account from which the deposit was made.
- Any active bonus wagering requirements must be met before a withdrawal can be made.
- If suspicious activity is detected, withdrawals may be held pending verification.
4.3 Currency
All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not supported.
5 Bonuses, Promotions and Wagering
5.1 Welcome Bonus
dhk99 offers new members a 100% match bonus on their first deposit up to ৳8,000. To receive this bonus:
- A minimum first deposit of ৳100 is required.
- The bonus amount cannot be withdrawn before the wagering requirements are met.
- Wagering requirement: you must wager 25 times (25x) the bonus amount received.
- The wagering requirement must be completed within 30 days of receiving the bonus.
- Bonuses cannot be claimed on multiple accounts from the same household, device, or IP address.
5.2 Other Promotions
dhk99 may offer various promotional offers from time to time. Each promotion will have its own terms and conditions, which will be clearly stated alongside the offer. Please read the relevant terms and conditions before accepting any promotional offer.
5.3 VIP Program
The dhk99 VIP program has four tiers with weekly cashback offered at each level:
- Bronze: up to 0.2% weekly cashback.
- Silver: up to 0.5% weekly cashback.
- Gold: up to 0.8% weekly cashback.
- Platinum: up to 1.0% weekly cashback.
VIP tier advancement depends on playing activity and activity on the platform. VIP benefits are governed by separately applicable terms and conditions.
5.4 Bonus Abuse
Operating multiple accounts, providing false information, or engaging in any other fraudulent activity with the intent to take advantage of bonuses will result in forfeiture of bonuses and account closure.
6 Gaming Rules and Fair Play
6.1 General Gaming Policy
All games on dhk99 are operated by third-party software providers. Game outcomes are determined through Random Number Generator (RNG) technology, which ensures fairness.
- It is not possible to manipulate game outcomes.
- If a game is cancelled due to a technical error, bets will be returned.
- In the event of a disconnection, the next normal game outcome will apply.
- The use of automated software, bots, or scripts during gameplay is strictly prohibited.
6.2 Betting Limits
Each game has a set minimum and maximum betting limit, which is displayed during gameplay. dhk99 reserves the right to change betting limits at any time.
6.3 Game Providers
dhk99 offers content from the world's leading game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi. Each game provider has its own fair play policy.
7 Prohibited Activities
The following activities are strictly prohibited on dhk99:
- Creating multiple accounts or operating another person's account.
- Registering using false, incorrect, or another person's identity information.
- Attempting to hack, scam, or otherwise technically manipulate the gaming system.
- Using the platform for money laundering or transactions involving illegal funds.
- Using multiple identities with the intent to abuse bonuses.
- Harassing or threatening other users.
- Attempting to exploit platform vulnerabilities or bugs; if any bug is identified, notify the support team immediately.
- Using third-party software or tools to manipulate game or betting outcomes.
- Conducting transactions using third-party payment accounts.
Involvement in any of the prohibited activities above will result in immediate account termination, forfeiture of all deposits and bonuses, and legal action where necessary.
8 Account Suspension and Closure
8.1 Suspension by Us
dhk99 may suspend or close a user's account without prior notice in the following circumstances:
- Violation of any clause of these Terms.
- If suspicious or fraudulent activity is detected.
- If false information is found on the account.
- If the user is identified as a minor.
- If there is suspicion of money laundering or other illegal activity.
- At the direction of a regulatory authority.
8.2 Voluntary Closure by the User
You may request to close your account at any time via 24/7 live chat or by sending an email to [email protected]. Any active bonus conditions will be reviewed before the account is closed. Eligible withdrawable funds will be returned within the specified time.
8.3 Voluntary Break (Self-Exclusion)
As part of responsible gaming, you may request to exclude yourself from the platform for a specific period or permanently. Visit our Responsible Gaming page for more details.
9 Limitation of Liability
To the maximum extent permitted by law, dhk99 accepts no liability for the following:
- Financial loss incurred by the user as a result of gaming.
- Losses caused by temporary unavailability of the platform or technical issues.
- Problems caused by faults in third-party software or payment gateways.
- If a game is interrupted due to the user's own internet connection or device problems.
- If account information is stolen due to unauthorized access by a third party, where the user has not taken adequate security precautions themselves.
dhk99 operates the platform with the highest level of care. However, gaming is a risky entertainment activity and users must remain aware of the possibility of financial loss.
10 Privacy & Data Protection
dhk99 gives the highest priority to protecting users' personal information. We use SSL encryption and modern cybersecurity technology. User data is never sold to third parties.
For our detailed policies on data collection, use and storage, please visit our Privacy Policy page. The Privacy Policy is considered part of these terms and conditions.
11 Changes & Updates to Terms
dhk99 reserves the right to change, amend or update these rules and terms and conditions at any time. In the case of significant changes, we will endeavour to notify users in the following ways:
- A notice will be displayed on the platform.
- A notification may be sent to the registered email address.
- The "Last Updated" date on this page will change.
If you continue using the platform after any changes, you will be considered to have accepted the new terms and conditions. Therefore, it is advised to review this page regularly. If you find the new terms and conditions objectionable, you may request to close your account.
11.1 Severability
If any clause of these terms and conditions is found to be legally unenforceable or invalid, only that clause will be considered void and the remaining terms and conditions will remain fully in effect.
12 Contact & Dispute Resolution
12.1 Support Contact
If you have any questions or complaints about these terms and conditions, please contact us:
- Live Chat: 24/7 (support available in Bengali).
- Email: [email protected]
12.2 Complaint Process
In the event of any dispute or complaint, please contact our support team first. We will endeavour to resolve the issue fairly and promptly. An initial response will be provided within a reasonable time after the complaint is received.
12.3 Applicable Law
Regarding the applicable law and courts for the interpretation and enforcement of these terms and conditions, users should remain aware of the applicable legal regulations in their own country and use this platform at their own responsibility.