dhk99 Responsible Gaming — Your safety is our priority
dhk99 believes gaming should be a source of entertainment — not stress. Use our safety tools and guidelines to enjoy a healthy and happy gaming experience.
Gaming as a enjoyable experience
At dhk99, we place the highest importance on responsible gaming. It is our responsibility to protect the mental and financial wellbeing of every player on our platform. Gaming is a recreational activity — it should never be seen as a sole source of income.
We encourage all our members to play consciously and in a controlled manner. Set your own budget, respect your time limits, and if you feel your gaming is heading in a problematic direction — seek our support right away.
Safe environment
We keep your information secure through SSL encryption and by ensuring fair play.
Time control
Tools to manage your own playing time are available directly in your account settings.
Budget limits
Set daily, weekly, or monthly deposit limits to prevent overspending.
24/7 support
Our Bengali live chat support is always by your side for any issue.
Key tools for responsible gaming
dhk99 provides various effective features to help you stay in control of your gaming experience.
Deposit limit
Set a daily, weekly, or monthly deposit cap on your account. Once a limit is set, it takes effect immediately. A 24-hour cooldown applies to increasing a limit, but reducing it is instant.
Time limits and reality check
After playing for a set period, you will receive a reality check notification reminding you how long you have been playing. This is an effective way to prevent excessive play.
Time-out break
If you feel you need a break for a few days, set a time-out from 24 hours up to 30 days. During this period, no games can be played or deposits made from your account.
Self-exclusion
If you need long-term protection, choose self-exclusion. Options range from 6 months up to a permanent ban. During this period, the account cannot be reopened.
Activity history
View your complete gaming and transaction history at any time. You can transparently see how long you have played, how much you have deposited, and how much you have withdrawn.
Support and guidance
Do not hesitate to talk about gaming problems. Our 24/7 Bengali live chat support will assist you with complete confidentiality.
How to use the safety tools
Using dhk99's safety features is very straightforward. Follow the steps below and take control of your experience your way.
Log into your account
Log into your dhk99 account and click the profile icon in the top right corner.
Open safety settings
From "Account Settings", select the "Responsible Gaming" or "Safety" option.
Activate your preferred tool
Select what you need — deposit limit, time-out, or self-exclusion — and set the value.
Confirm
Once you confirm the setting, it will take effect immediately and you will receive a confirmation email.
Get support
If you have any trouble, contact our support team via live chat right away.
Signs of problematic gaming
If any of the following signs appear in your behaviour, take a break immediately and contact us.
- You are repeatedly spending beyond your budget and playing more to recover losses
- You are spending most of your time gaming and reducing time with family or friends
- You want to stop gaming but cannot bring yourself to do so
- You are taking on debt or spending your savings to fund your gaming
- You are lying to family or loved ones about your gaming
- You feel anxious, irritable, or restless when not gaming
- You are neglecting work, studies, or daily responsibilities in favour of gaming
Best practices for responsible gaming
Following these simple rules will keep gaming enjoyable at all times.
Set a budget first
Only spend money on gaming that you can afford to lose without it affecting your household. Never play with borrowed money.
Set a time limit
Do not play games for more than a set amount of time each day. Prioritise spending time with family and friends.
Do not chase losses
Avoid the urge to place bigger bets to recover what you have lost.
Do not play when emotional
Do not make gaming decisions when you are under stress, anxious, or have been drinking.
The 21+ age limit is strictly enforced
dhk99 strictly prohibits anyone under 21 years of age from opening an account or gaming. All users must confirm their age at registration. We may request proof of age verification at any time.
If you suspect a minor is using your account, change your password immediately and notify our support team. Protecting minors is our shared responsibility.
Use parental control software on your device to prevent children from accessing websites of this kind.
To open an account and play on the dhk99 platform, you must be 21 years of age or older. Providing false information during age verification is a legal offence and the account will be permanently closed.
Learn more about self-exclusion
Short-term break
Temporarily deactivate your account for 24 hours up to 30 days. During this time, no games can be played or deposits made. Once the period ends, your account will be reactivated automatically.
Long-term break
Take a self-exclusion for 6 months or 1 year. Account recovery is not possible during this period. Our support team will assist you throughout the entire process.
Permanent ban
If you want to stop gaming permanently, choose permanent self-exclusion. This decision cannot be reversed and the account will be closed forever.
Responsible gaming FAQ
Here you will find answers to the questions most commonly asked about responsible gaming.
Enjoy dhk99 safely and responsibly
Enjoy the entertainment — within your limits. Join us and have a safe gaming experience.